If paying by M.O. please place some barrier between the envelope and money order with a printout of your order.
• All Animals are shipped in living condition and are only guaranteed excellent condition if shipped next day air/express or better . • • Insurance claims must be taken up with the issuing authority. (USPS or UPS etc)
• A 20%-45% non- refundable fee on any orders already shipped. No refund can be given on special ordered products.
• Returns are @ the option of our store and are subject to the 20% restocking fee. Customer must pay for insurance and delivery confirmation and return postage back to us.• $45 fee on all returned checks which may be sent to a collection agency.
• Every account insured against unauthorized transactions up to $100,000 if using paypal through paypal services. We do not charge your credit card but paypal a 3rd party owned by ebay does all of the creditcard verification process. They are our payment gateway who processes all credit card transactions. They then in turn fwd the $ to our account. By agreeing to the terms you agree that you understand this.
• Shipping and handling is an estimate, We will contact you if it is different and will not charge you until authorized.
• All orders are a request of product, goods, or services and Payment may be refunded or denied @ the discretion of our store.
• Orders cannot be cancelled once they have been shipped. Refused orders are subject to an automatic 40% - 60% restocking fee plus return shipping charges plus all DOA.
Product Returns and Price Matching
To price match the items the request must be made prior to paying for your order. Please call or email us and we will let you know how you can do this online as if you make a payment online many times we cannot refund the difference. We do not back date price matched items from orders. Price matching is @ a benefit not a right and is determined by the store. We will only price match in stock items by authorised dealers
• Damaged Merchandise
• If your merchandise arrives DOA, please contact us within 24 hours of arrival. All damage claims must be filed with the carrier.. Please do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 15 business days after the claim has been filed.
*All fish are shipped out in Live condition and are only guaranteed if shipped out with next day carrier service. Any shipping delays not the result of Tropical Fish Co that result in deaths must be taken up with the shipping carrier. Any damage to the shipment will also be taken up with the carrier as well.
* All refunds will be given in credit that can be applied to the next order. S/h is non refundable.
*All DOAs should be reported with in 15 hours from receiving fish by fax or phone.
* DOA fish will be returned INTACT preserved in alcohol or dried in salt. No refund will be issued on fish that are unrecognizable. Refunds are solely @ the discretion of the Shipping manager of Tropical Fish Co.
*Tropical fish Co does not refund the cost of shipping in any circumstances.
*Failure to accept shipment will void all refunds and live guarantees plus invoke out restocking fee and return shipment fees.
*Temperatures below 40 degrees and above 90 will void all live guarantees.
*Returns, All returns will be shipped at the buyers expense. And must arrive in just as good shape. *Orders cannot be cancelled after they have left the Tropical Fish Co facility.
* Tropical Fish Co. reserves the right to refuse sales of any live animal or product to any potential customer.